Run your call center confidently, no matter the demand
OrderlyQ is the original virtual waiting call queue, designed to put you back in control of your call center performance during peak demand.
Forget about traditional call center setup
Every caller is given an individually estimated wait time, and they’re free to hang up and call back themselves when their slot is ready, rather than wait on hold. OrderlyQ will remember their number, so when they call back they go straight to the front of the queue.
What OrderlyQ offers you
Satisfaction
High call volumes you can't cope with don't just damage your telecommunications equipment, they damage your reputation. Protect your customers' good will with a smooth branded journey.
Show your customers that fairness matters with our original first-in, first-out Virtual Call Queueing technology. Start experiencing the benefits of queue psychology, and find out what social proof can do for you.
Control
Manage all aspects of the Virtual Call Queue experience behind the scenes. Customise any aspect of the Virtual Call Queue, change your settings, messaging, analyse traffic in real time using our bolt-on Stats solution that it comes with.
Gather any vital information you will need to help you run your call center more efficiently. Stay in control of traffic surges at all times!
Safeguard
Collapsing under the weight of your inbound queue? Too many people calling at the same time to your call center on Monday morning? With each call given individually calculated wait time using sophisticated mathematical equations, caller will have an option to just hang up the phone and call back later - allowing you to manage peaks and throughts more easily and allow your agents some breathing space. The less tired an Agent is the better customer experience they will deliver to your customers.
Benefits of OrderlyQ
Every caller is given an individually estimated wait time, and they’re free to hang up and call back themselves when their slot is ready, rather than wait on hold. OrderlyQ will remember their number, so when they call back they go straight to the front of the queue.
Eliminate customer complaints
Improve call answer rates
Increaese call centre efficiency
Connect your customers three times faster
Manage peaks and troughs
Increase employee morale
More satisfied customers
Seamless integration
What about the Tech?
OrderlyQ processor has been written primarily in Java that runs on JVM which in turn means it can run on device and any operating system capable of running Java Virtual Machine. Thats about 3 Billion devices. It can be deployed locally on a small Raspberry Pi or regular server hosted at your call center or any cloud based dedicated hardware. The choice is yours. We have the most flexible implementation in the business and are happy to customise for you - our entire product suite is the result of many years of such interactions.
Whether you are protecting a whole call center or a single queue, OrderlyQ has the solution that is right for you.
We have pre-written adapters for every major PBX, but if you find your tech isn't listed just ask and we'll make one for you. We are also happy to do remote installations for you if you like, as part of your Free Trial.
Trusted by leading brands
Our Testimonials
"We saw a huge improvement in our answer rate right from day one, making us more efficient and leaner as a consequence. What's more we get regular feedback from our callers telling us how happy they are with the system. We couldn't be more pleased, and would recommend the solution to any business taking incoming calls."
Jon Saward
Head of Customer Services, Bensons For Beds
Thank you for setting this up for us! This will make a vast improvement for our agent productivity - there's less time when they're sat doing nothing."
Sean Mattock
Skipton Building Society
"Great stuff! Thanks very much for taking the time to work on a solution that addresses our needs!"
Richard Elliot
Global Cash Card
"We were very impressed. Our CEO is extremely impressed too. Thank you!"
Steven Bearer
ViaOne
"OrderlyQ was fast and kept the calls flowing and the queue size down"
Marie
Reader's Union
FAQ
YES! OrderlyQ works with existing in-house technology. It can be deployed within minutes without installing additional hardware. It requires no no-going Management and is self – configuring.
Yes, If the caller hangs up and forgets to call back until a few hours later, OrderlyQ will remember their number and place them at the front of the queue to be served immediately. At your option, we can do automatic call backs during agent idle time too.
In a case when caller forgets to call back after their announced wait time we do have an optional dialler that we can configure with OrderlyQ. It is intelligent and automatic and designed to launch a call-back to the caller only if there are available agents and there is no inbound queue.
OrderlyQ can be either deployed on-site or in the cloud, at the network level.
Anyone that receives large spikes in traffic calls that puts agent availability or performance at risk, or anyone who wishes to handle day-to-day peaks and troughs in the most efficient way, or anyone who wishes to improve caller satisfaction on their phone lines.
The primary purpose is to maximise your call handling effectively without losing any customers.
It's simply too costly to answer every caller at the moment that they call, as this requires you to staff for your peak levels all day, resulting in massively expensive agent idle time. A managed call queue helps you cope gracefully when the volume of traffic is greater than your business capacity, and there is no more graceful queue than OrderlyQ. Our service fully enables your company to serve more customers, more efficiently, and faster - without complaints.
Resources
We would like you to access our free resources section of OrderlyQ materials. These resources are useful and valuable assets that we want you to draw upon. The different sections in the resources area aim to provide you with more in-depth knowledge – white papers, technical details, best practice recommendations and tutorials relating to a varied set of business needs. Please feel free to download and apply these in your own business, and if you have any questions or want further guidance we are always happy to hear from you.