Better Inbound Queues
If you are wondering how to answer more of your callers without spending a fortune on hiring additional agents then you are in the right place.
With OrderlyQ you can offload your inbound call queue into a designated virtual waiting room. Callers won't need to spend their precious time waiting on hold while your call center will be able to handle all incoming calls at the paste they can control.
The system will drastically reduce your wait times, increase your call answer rate and massively reduce your abandonment rates, meeting all those SLAs you have set and all of this without a massive upfront costs.
No more abandoned callers. No more overflooding inbound queue. No more frustrated customers and agents. Be in control!
Hundreds of leading companies trust our
queue technology
Beware imitations! OrderlyQ is protected by fully granted patents in the UK and worldwide.
The only company in the world licenced to provide fair caller call-back technology.
Can call peaks cause problems for your call centre?
Even the world's biggest companies get overwhelmed by peaks in demand, particularly sudden peaks. Call centre managers make staffing decisions based on expected demand and usual traffic rates. It is usually not possible to scale the people serving your phone line on demand. All call centres have limits.
- 97% of phone lines would like to answer more callers
- 83% of people who receive poor service won't buy again
- 90% of callers would prefer to wait off hold
Master peaks and troughs in caller demand
Keep selling, regardless how busy your line gets!
Make the sales that would be lost to overwhelmed phone lines
People who answer happy are keener to buy
Your customers appreciate not having to wait on hold
Get service from the original inventor of the caller call-back queue
Safeguard your phone line from peaks, and also your company's ethical reputation
We don't offshore and pay UK tax on our profits as well as employment taxes
We keep our costs down and offer a 300% ROI guarantee
Fully redundant server architecture hosted at secure Tier 3 providers
Increase your business revenue with customers who have been treated fairly
Genuine first-come-first-served, whether people wait on hold or off hold
Customisably fit
OrderlyQ into your system
OrderlyQ integrates with any PBX in minutes, on-site or at the network level.
Avaya
Mitel
Asterisk
Cisco
NEC
3CX
The original caller call-back solution
8+
Million
100+
Countries
16+
Years
Enhancing call centre performance for
Retail
Ticketing
Education
Public Sector